RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

• All items must be in their original packaging with product tags intact
• All items must be unworn, unused, unwashed and in its original condition
• Footwear should have no scuff marks on its outsole

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 30 days of the invoice date .  All requests for returns however, would need to be strictly made online at www.bizrud.shop for both local and overseas deliveries.

2. EXCHANGES & RETURNS ONLINE

Time frame can be returned after the order has been delivered.

• Our policy remains valid for 30 days following the completion of the delivery process.
• Once these 30 days have passed, the order is deemed accepted by the customer, and no refunds will be issued.

Returns and refunds are accepted in the cases below.

We accept returns and refunds under the following circumstances. If your item arrives in any of these conditions, we will endeavor to refund the full amount of your original order.

• The product is damaged upon arrival.
• The product arrives shattered.
• The product design differs from what was ordered.
• The product size is not as ordered.
• The product material is different from what was ordered.
• The incorrect product is received.
• The product is different from its original description.

Condition of the product when returned.

Please note, returned items must NOT meet the following conditions:

• The item(s) have been worn or washed.
• The item(s) have been altered in any way.
• The item(s) are defective from the original, unless the defect is due to our fault.
• The item(s) do not have their original tags.
• The item(s) have some redundant thread that can be easily cut/repaired.

The item(s) must be returned in their original condition and in their original packaging.

Procedure for Requesting a Return and Refund

• Customers should send a refund inquiry to our email address, [email protected], along with all necessary documentation.
• Customers can expect a response from our Customer Service Department regarding the eligibility of their refund inquiry within 2 to 3 business days. Please ensure your email notifications are turned on and await our response patiently.

Depending on your specific situation, additional instructions may be provided.

Please note, if you haven’t received an email from us confirming the eligibility of your return and refund request, no refunds will be issued.

Refund Processing Timeline

Refund processing can take up to 2 business days from the time we receive your return. Once the package arrives at our facility, we will send you an email to confirm and then proceed with issuing a full refund for your order, including the shipping fee that you previously paid.

If you have not received your refund yet, please first double-check your bank account. Then, contact your credit card company, as it may take some time for your refund to be officially posted. Depending on your card issuer’s policy, you should receive your money within 10 to 15 days from the date your refund was issued.

If you have done all of the above and still have not received your refund, please contact us immediately at [email protected]. We request your patience as we respond within 2 to 3 business days.

Thank you,